Product recalls

Product description

Solar panels manufactured between 2010 and 2012.

Models:

• SCHOTT Perform POLY, 210-245 Wp
• SCHOTT Perform MONO, 180-195 Wp
• SCHOTT Power Poly, 210-250 Wp
• SCHOTT MONO, 180-190 Wp
• SCHOTT POLY, 155-240 Wp

Reason the product is recalled

The affected solar panels deteriorate and develop cracks on the back side of the panel, which could lead to live parts being exposed and could potentially make contact with live parts possible.

The hazards to consumers

Risk of death or serious injury as a result of potential electric shock or associated falls from height, if consumers come into contact with live parts of the solar panel.

What consumers should do

If you think you have an affected solar panel contact ECORAN on info@ecoran.com

Include:

• your full name
• address where the panel is installed
• the model of solar panel (if known)
• the date and place of purchase (if known)
• your best contact information
• photos of your solar panel (if it is safe to take them – do not take photos if it is not safe or easily done and do not take photos if you will have to come into physical contact with the solar panel)

ECORAN will contact you to arrange an inspection and possible replacement or repair.

Contact

ECORAN

email: info@ecoran.com

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

• a question about the remedy being offered to you by the business that is responsible for managing this recall, or
• concerns about the way the business is managing this recall.

For more information visit the ACCC Recall Website - PRA 2025/20435. 

CEC Comment

All PV Modules subject to this recall were previously CEC approved with the exception of SCHOTT Poly 240 Wp. All recalled models were manufactured between 1 January 2010 and 31 December 2012. Therefore, each of the previously CEC-approved models may be subject to this recall as all PV Module listings at one time overlapped the period that the affected models were manufactured.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by Goodwe Australia Pty Ltd of the following products:

Product description

Solar inverter MS-30 with model numbers:

• GW5000-MS-30
• GW6000-MS-30
• GW8500-MS-30
• GW10K-MS-30

Why the product is recalled

The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard.

The AC plug can be removed without the use of a tool and expose consumers to live terminals.

What the hazards are to consumers

There is a risk of serious injury or death from electric shock if consumers remove the AC plug and access the live terminals.

What consumers should do

Consumers must not attempt to remove the AC plug on the inverter.

Consumers should switch off the inverter at the

• “INVERTER A.C. ISOLATOR” switch (if there is one installed adjacent to the inverter) and
• “MAIN SWITCH (INVERTER SUPPLY)” on the switchboard.

Consumer must contact the Recall Team at support@goodwerecall.com.au or by phone on 1300 508 449  (8:00 am - 5:00 pm, Monday to Friday) to arrange for the permanent securement of the AC connector so it cannot be removed without a tool.

For more information visit Goodwe Australia's dedicated recall website: www.goodwerecall.com.au

If impacted system owners experience any issues in obtaining support from GoodWe please email the CEC Compliance team at compliance@cleanenergycouncil.org.au.

For more information visit the ACCC's product recall website.

Additional advice from the ACCC dated 27 May 2024: On 17 May 2024, the ACCC accepted an enforceable undertaking from LG Energy Solution to take actions to protect consumers from risks posed by these recalled LG batteries. If you have an LG battery affected by this recall – even if it already has the diagnostic software installed, switch off your battery immediately and contact LG Energy Solution. Keep your battery switched off until further notice from LG Energy Solution. LG Energy Solution will provide compensation for higher energy costs due to switching off your battery.

Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with the LG batteries affected by this recall and advises consumers to immediately shut down affected LG batteries until remedied.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by LG Energy Solution Australia Pty Ltd.

Product description

These Energy Storage System (ESS) Home Batteries are installed in residential energy solar systems which allow owners to capture and store energy from solar panels. The batteries are installed in LG and non-LG branded residential energy solar systems and possibly in unbranded systems. However, each LG battery is marked with a unique serial number, which can be used to identify affected batteries.

Affected LG battery models include:

Model numbers:

• RESU3.3
• RESU6.5
• RESU10
• RESU13
• RESU7H Type-R
• RESU10H Type-C
• RESU10H Type-R
• RESU10H Type-R (Secondary)
• EM048063P3S2 (Standalone Gen2 1P)
• EM048063P3S4 (Standalone Gen2 1P)
• EM048063P3S5 (Standalone Gen2 1P)
• EM048126P3S7 (Standalone Gen2 2P)
• EM048126P3S8 (Standalone Gen2 2P)

Currently known systems that might contain affected batteries include LG branded RESU systems, SolaX Power Station, SolaX X-Cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve and VARTA Pulse Neo.

The affected batteries are equipped with cells containing electrodes from all production lots manufactured from:

• 21 January 2016 to 28 March 2017; and
• 14 September 2018 to 30 June 2019.

Batteries with cells manufactured between 29 March 2017 and 13 September 2018 are also subject to existing product safety recalls PRA 2020/18529 and PRA 2022/19420 because of the fire hazards they pose. These recalls require affected batteries to be switched off until interim or final remedies are applied, with financial compensations for consumers for higher energy bills due to switch offs or interim remedies.

Identifying features

Affected batteries can be identified using their serial numbers at www.lgessbattery.com/au/home-battery/checkSN.lg.

Visit www.lgessbattery.com/au/ and click on 'Electrical Safety Recall' for information on how to identify your battery's serial number.

What are the defects?

Affected batteries may overheat and catch on fire.

What are the hazards?

If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

What should consumers do?

1. You should take urgent action in response to this recall, due to the serious fire risk associated with these batteries.
2. Visit https://www.lgessbattery.com/au, click on 'Electrical Safety Recall' and follow the instructions to find out if your battery is affected by the recall.
3. If you need help identifying affected batteries, immediately contact LGESAU by phone on 1300 677 273 or by email to productau@lgenso.com
4. Consumers should be aware that LGESAU is rolling out diagnostic software remotely where possible, and otherwise via technician site visit. The software is designed to identify and shut down batteries at risk of overheating.
5. If you have an affected battery and you are yet to receive diagnostic software either remotely or from a technician site visit, please switch the battery off and contact LGESAU to schedule a technician site visit to install the diagnostic software. To minimise the risk of fire, please keep the battery switched off until the diagnostic software is installed. If you are unsure how to switch your battery off, please contact LGESAU for assistance.
6. If your affected battery is a RESU7H or RESU1OH model, and you are unsure if your battery has received the software remotely, you should switch off your battery and contact LGESAU to confirm whether diagnostic software has already been installed remotely.
7. Once your battery has received diagnostic software, you may switch it back on. If you are unsure how to switch your battery back on, please contact LGESAU for assistance.
8. If the diagnostic software shuts down your battery, contact LGESAU by phone on 1300 677 273 or by email to productau@genso.com. LGESAU will replace or provide a full refund for batteries shut down by the diagnostic software and remove those batteries.
9. LGESAU will also provide financial compensation to consumers to offset any increase to electricity bills due to switched off or shutdown batteries. Further information will be provided via email or mail correspondence to affected customers.
10. For technical questions about the affected batteries, contact LGESAU by phone on 1300 178 064.

Regulator Contacts

For technical questions about the recall, contact Energy Safe Victoria.

For all other queries related to the recall, contact the ACCC and quote the PRA number for this recall (PRA 2022/19550).

Additional advice from the ACCC dated 27 May 2024: On 17 May 2024, the ACCC accepted an enforceable undertaking from LG Energy Solution to take actions to protect consumers from risks posed by these recalled LG batteries. The commitments made by LGES extend to the batteries listed in this SolaX recall. Consumers should immediately shut down affected LG batteries until remedied, and should contact LGES or SolaX to register their contact details, if they have not already done so.

Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with the LG batteries affected by this recall and advises consumers to immediately shut down affected LG batteries until remedied.

This recall notice was updated in February 2023 with additional instructions and remedies for consumers.

Product description

LG S/A Gen2 ESS Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. The affected LG batteries were supplied either separately or installed in residential solar energy storage systems: SolaX’s X-cabinet, PowerStation and Opal Storage.  These batteries are also recalled by LG Energy Solution Australia Pty Ltd. For more information on this recall, visit https://www.lgessbattery.com/au.

Identifying features

Affected LG batteries have model numbers LG S/A Gen2 1P (EM048063P3S4) and LG S/A Gen2 2P (EM048126P3S7). Each battery is marked with a serial number, which can be used to identify affected batteries.

What are the defects?

The affected LG batteries may overheat and cause a fire.

What are the hazards?

If a battery overheats, it may cause a fire that can result in injury or death and/or damage to property. Incidents have occurred and caused damage to property.

What should consumers do?

1. If you have LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by telephone at 1300 476 529 or by email to lgrecall@solaxpower.com.au. SolaX Power will help you find out if you have an affected battery.
2. If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or SolaX Power for advice.

SolaX Power is also offering to reduce the maximum state of charge of the battery to 75% to reduce the risk of fire until the batteries are replaced. However, this charge reduction is only a short-term remedial measure.

All affected batteries will be replaced for free. Financial compensation will be provided to offset the electricity usage increase following switch-off or charge reduction of batteries.

For further information

Contact SolaX Power at 1300 476 529 or email lgrecall@solaxpower.com.au.

For more information visit the ACCC's website.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by Jinko Solar Australia Holdings Co. Pty Ltd.

Product description : Single-phase 5 kW hybrid power inverter used in domestic rooftop solar systems and with batteries.

Brand: Jinko

Model number: JKS-5HLVS-ABI

Why the product is recalled: The inverter has been supplied with an emergency power supply (EPS) plug that can be removed without the use of a tool and expose consumers to live terminals.

What the hazards are to consumers: There is a risk of serious injury or death from electric shock if consumers remove the EPS plug and access live terminals.

What consumers should do:

Consumers should switch the inverter off immediately.

Consumers must not remove the EPS plug from the inverter.

Consumers should contact their retailer or Jinko Solar Australia on bess_au@jinkosolar.com or by phone on 1300 326 182 to arrange for the permanent securement of the EPS plug so that it cannot be removed without a tool.

A warning label will be affixed to the plug advising of the dangers of live parts if removed.

For further information: Contact Jinko Solar Australia on bess_au@jinkosolar.com or by phone on 1300 326 182

For more information visit the ACCC's product recall website.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by Growatt New Energy Australia Pty Ltd.

Product description

Solar power inverter used in domestic rooftop solar systems.

Models:

• SPH3000TL BL-UP
• SPH3600TL BL-UP
• SPH4000TL BL-UP
• SPH4600TL BL-UP
• SPH5000TL BL-UP
• SPH6000TL BL-UP

Why the product is recalled

The inverters have been supplied with an emergency power supply (EPS) port plug that can be removed by hand without the use of a tool. If the plug is removed or if it is not connected during the installation process the user has access to live hazardous voltage.

What the hazards are to consumers

There is a risk of serious injury or death from electric shock if consumers remove the EPS port plug and access live parts.

What consumers should do

Consumers should switch the inverter off immediately and contact Growatt Australia on australia@ginverter.com or by phone on 1800 476 928 to arrange for the permanent securement of the EPS port connector so that it cannot be removed without a tool.

A warning label will be affixed to the connector advising of the dangers of live parts if removed.

For further information

Contact Growatt New Energy Australia on 1800 476 928 or by email at australia@ginverter.com

For more information visit the ACCC's product recall website.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by Growatt New Energy Australia Pty Ltd.

Product description

Growatt 8.2 kW solar inverter, Model 8000 MTL-S. Manufactured between 18 January 2021 and 26 February 2021.

Serial numbers

Visit the ACCC's website for a list of all affected serial numbers.

What are the defects?

The connectors installed with the inverter are of different types and manufacturers, which does not comply with the electrical safety standards. The incompatible connectors could overheat or melt.

What are the hazards?

If the connectors overheat or melt, there is a risk of the connectors catching fire, which may result in an injury or death and/or property damage.

What should consumers do?

Consumers should check the serial number of the product and shut down the inverter. Consumers will be contacted by Growatt New Energy Australia to arrange for the inverter to be repaired on site, free of charge.

For further information

Contact Growatt New Energy Australia on 1800 476 928 or by email at australia@ginverter.com.

For more information visit the ACCC's product recall website.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd).

Please then add all information contained within the recall page (PRA number 2020/18529) - ESS Home Energy Storage System Batteries | ACCC Product Safety

For more information visit the ACCC's product recall website.

Australian Competition and Consumer Commission (ACCC) has published a voluntary product safety recall issued by Fortends Pty Ltd.

Product description

Grid tied photo voltaic inverter. Inverters convert DC current produced from solar energy to AC current usable for domestic and commercial power consumption. This grid tied inverter exports excess solar production to the network grid.

Serial number: 1st and 2nd digits include SA/SB/SC/SD/SG. 9th and 10th digits include G8/G9/GA/GB/GC/H1 to H9/HA/HB/HC/J1/J2/J3.

What are the defects?

The inverter can exceed voltage limits, and may not switch off when required. Also, the inverter is not labelled to warn of a hot surface.

What are the hazards?

If the inverter continues operating in the event of variations in the power grid voltage, there is a small risk that electrical products in the premises could fail in an unsafe manner resulting in electric shock and/or fire. Contact with hot surfaces of the inverter may cause burns.

What should consumers do?

Consumers should contact Sofar Solar at service@sofarsolar.com or Fortends at info@fortends.com, providing the model number and serial number of your inverter, which is printed on the left hand side of single phase inverters and right hand side of three phase inverters.

A technician will be scheduled to install new firmware and to ensure settings are correct for use in Australian networks. A hot surface warning label will also be applied to the inverter.

For further information

Consumers can contact Sofar Solar at service@sofarsolar.com or Fortends at info@fortends.com.

For more information visit the ACCC's product recall website.