What we can and can't help with
The Clean Energy Council is a not-for-profit peak body representing Australia’s renewable energy industry. We also administer two important industry programs which accredit products and retailers involved in home solar and battery systems.
We receive hundreds of enquiries every month, some of which we can help with and some of which we can’t.
Scroll below to find out whether we can help with your enquiry and, if so, the best contact details to use.
Important: The Clean Energy Council does not sell solar or batteries and we do not door-knock or call consumers. If a company has contacted you saying they are from the Clean Energy Council, they are scammers.
Find the best contact details for your enquiry
Clean Energy Council Membership
Become a member or get help with your existing membership.
Consumer enquiries about solar and battery systems
Unfortunately, we cannot answer general consumer enquiries about solar and battery systems beyond providing the information opposite. We recommend conducting your own research before engaging the work of a company.
Please note that Clean Energy Council membership is not an accreditation, endorsement or recommendation of the services provided by a business.
Find a solar, battery or other new energy technology company committed to consumer protection or make a complaint against a company.
View approved solar panels, inverters and batteries that meet relevant safety and quality standards on our Approved Products lists or report a faulty product.
View general consumer advice on buying solar systems, batteries, EV chargers and more.
Consumer information about renewable energy
Unfortunately, we cannot answer general consumer enquiries about renewable energy beyond providing the information opposite.
View fact sheets on common questions and misconceptions about renewable energy, find out what we’re advocating for and discover the local benefits and contributions clean energy projects are delivering across Australia in our Best Practice Charter reports.
Installer, retailer and manufacturer enquiries
Unfortunately, we cannot provide technical information relating to the installation or operation of batteries, solar panels, inverters or other clean energy tech. For information, we recommend getting in contact with the manufacturer or retailer.
View approved solar panels, inverters and batteries that meet relevant safety standards or contact us for more information about the program.
Find out about installer accreditation.
Find out about joining the New Energy Tech Consumer Code program and becoming an Approved Seller.
Find out about our CPD courses or the CEC LearnLAB.
For installation and technical enquires, contact the electrical authority in your relevant state or territory.
Media
Only media enquiries should be directed to our Media team; they can not assist with any other enquiry types.
Your enquiry
For all other enquiries, fill out the form opposite or call 03 9929 4100
Where to find us
You can find our main office in the heart of Naarm on the unceded land of the Wurrundjeri Woi Wurrung people. Visit or write to the Clean Energy Council at: Level 20, 180 Lonsdale StreetMelbourne VIC 3000, Australia
Most of our team members work between our city headquarters and their own homes or remote offices in a flexible, hybrid working model. Interested in working at the Clean Energy Council?
