Compliance activity
We ensure that CEC approved products and their associated manufacturers are compliant with approved product listing Terms and Conditions.
Important notice
For manufacturers, retailers and industry
The federal Cheaper Home Batteries Program and WA Residential Battery Scheme require the use of products from the Clean Energy Council approved products lists.
Compliance for products and associated manufacturers
The Clean Energy Council (CEC) investigates complaints against CEC approved products and their associated manufacturers when a breach of the CEC approved product listing Terms and Conditions (T&Cs) is suspected.
All products, their manufacturers and applicable importers must meet the requirements set out in the T&Cs to be approved for listing and must continue to meet the T&Cs for the life of the product listing.
Complaints can be received from various sources, including but not limited to consumers, industry and regulators.
Complaint cases received and closed (FY 2024-2025)
Complaint cases received and closed (Q4 FY 2024-2025)
Following an investigation
Complaints will result in enforcement action where a breach of the CEC approved product listing T&Cs is substantiated against a CEC approved product or the associated manufacturer.
Enforcement action can result in one of four outcomes:
Advice and education
is where the identified breach of the T&Cs is minor, and corrective actions can be submitted by the responsible manufacturer to demonstrate compliance.
Listing suspended
is a temporary removal of a product listing from the CEC approved products list until such time the responsible manufacturer has submitted corrective actions to rectify a breach of the T&Cs. Suspended products are not eligible for small-scale technology certificates (STCs) for the period they are suspended from the approved products list. Failure to rectify breaches within the timeframes set out by the CEC can lead to the products being permanently de-listed from the CEC list of approved products.
Listing de-listed
is the permanent removal of a product listing from the CEC-approved product list. This outcome is administered where the manufacturer has committed a breach of the T&Cs that cannot be rectified.
No further action required
occurs as the complaints are outside the program’s jurisdiction, which results in referral advice to other industry program operators or the relevant regulator, consumer protection authority and or dispute resolution body.
Closed complaint outcomes (FY 2024-2025)
Closed complaint outcomes (Q4 FY 2024-2025)
Desktop audits of listed products
The CEC conducts desktop audits of CEC listed products to ensure compliance with relevant standards and key requirements of the T&Cs (respectively). Desktop audits are proactive investigations aimed at ensuring that current CEC product listings maintain compliant customer documentation, including labels, data and specification sheets, installation manuals, warranty terms & conditions and compatibility statement to ensure they are consistent with the versions approved by the CEC upon listing approval. Manufacturers and Importers must not administer material changes to customer documentation that are not authorised by the CEC.
All importers and manufacturers of CEC listed products must maintain a website in English that is accessible to the public on which customer documentation required under the CEC listing process is made available to consumers.
Like complaint case investigations, desktop audit cases can result in the same four outcomes. Investigations that result in ‘No further action required’ confirm that no compliance issues were identified following the desktop audit. Where non-compliance is identified, the CEC administers enforcement action by issuing an outcome in the form of ‘Advice and education,’ ‘Listing suspended’, or ‘Listing de-listed.’
Desktop audit cases opened and closed (FY 2024-2025)
Desktop audit case outcomes (FY 2024-2025)
About our team
The Product team comprises registered engineers and service delivery specialists.
This team is supported by Program Governance leaders and diverse Senior Technical Advisors with engineering and installation backgrounds. When you speak with our team, you're speaking with industry experts.
Product Listing Review Panel
The Product Listing Review Panel is an independent panel with industry and consumer representation. It is responsible for hearing appeals against decisions made by the Clean Energy Council to refuse to list or to de-list a product.
The Panel meets regularly to ensure the product listing scheme is operating effectively and is meeting the identified objectives.
Approved products data licensing
Under specific circumstances, third parties may be granted a data licence to access data on approved products via Application Programming Interface (API).