NETCC program for retailers
Find out more about the program seeking to raise consumer protection standards with retailers of new energy tech.
Consumer protection standards throughout the customer journey.
The New Energy Tech Consumer Code (NETCC) is a set of standards for retailers that is designed to protect consumers.
It covers everything from marketing, through installation or delivery, to after-sales support when purchasing New Energy Tech (NET).
NET includes, but is not limited to, solar photovoltaic (PV) systems, wind turbines, hydro and bioenergy generators, microgrids, energy managements products, energy storage products, power purchase agreements (PPAs), electric vehicle charging services, as well as new and emerging technologies.
Authorised by the Australian Competition and Consumer Commission (ACCC), the NETCC aims to uplift the minimum requirements set by Australian Consumer Law and provide additional consumer protections.
The NETCC is voluntary and is governed by the NETCC Council which comprises representatives of industry and consumer protection groups to enhance consumer protection.
Become a New Energy Tech Approved Seller
The NETCC Program has replaced the Approved Solar Retailer (ASR) program
The NETCC program expands on the previous ASR program to include new and emerging technologies.
You can read about the previous Approved Solar Retailer program, including compliance statistics.
Governance
The NETCC Council is composed of peak industry and consumer body leaders.
The NETCC panel is responsible for overseeing the monitoring of compliance and enforcement of the code.
The Clean Energy Council has been appointed by the NETCC Council as the administrator and steward responsible for the operations of the NETCC program.
